Enhance Your Organization's Security with First Contact Safety Tips in Microsoft 365

Protecting your organization from cyber threats is paramount in today's fast-paced digital world. One valuable defense mechanism within Microsoft 365 is the First Contact Safety Tip, a feature designed to help shield your organization from impersonation attempts. This article details the advantages of this feature and provides a step-by-step guide on its activation.

What is the First Contact Safety Tip?

The First Contact Safety Tip is a security function available within Exchange Online Protection (EOP) and Microsoft Defender for Office 365. When activated, it introduces an additional layer of defense by presenting a safety notification to recipients under these specific circumstances:

  • They are receiving an email from a sender for the very first time.
  • They do not frequently receive emails from the sender.

This notification prompts recipients to be cautious, helping to thwart potential impersonation attacks. Consequently, it serves as a beneficial enhancement to your organization's security measures.

How to Activate the First Contact Safety Tip

There are two primary methods for enabling this feature: either through an Anti-Phishing policy located in the Microsoft 365 Security Center or by utilizing a Transport Rule within the Exchange Admin Center (EAC).

1. Activation Via Anti-Phishing Policy

  1. Access Microsoft 365 Security Center: Navigate to https://security.microsoft.com and log in using your Microsoft 365 administrator credentials.
  2. Go to Anti-Phishing Policies: Proceed to Email and collaboration > Policies and rules > Threat policies.
  3. Select Anti-phishing policies: Choose Anti-phishing policies from the available list of policies.
  4. Edit Action: Find the policy you wish to modify and click on Edit Action.
  5. Enable First-Time Contact Security Tips: Tick the box labeled Show first-time contact security tips.
  6. Save Changes: Remember to save your modifications to apply the new policy configurations.

2. Activation Via Transport Rule

  1. Log in to Exchange Admin Center (EAC): Access the Exchange Admin Center using your administrator credentials.
  2. Navigate to Mail Flow Rules: From the EAC dashboard, go to Mail Flow > Rules.
  3. Create a New Rule: Click on the "+" icon to initiate the creation of a new mail flow rule.
  4. Name the Rule: Assign a clear and descriptive name to the rule, such as "Enable First Contact Safety Tip."
  5. Specify Conditions: Under Apply this rule if…, select The sender is located > Outside the organization.
  6. Define Actions: Under Do the following:, select Modify the message properties > Set a message header.
  7. Set Message Header: Input "X-MS-Exchange-EnableFirstContactSafetyTip" as the message header and set its value to "Enable."
  8. Save the Rule: Once all settings are configured, save the rule to implement it within your organization's email flow.

Testing and Monitoring

Following the activation of the First Contact Safety Tip, it is advisable to send test emails from external accounts to confirm that the safety notifications are appearing as expected. Regularly assess the feature's effectiveness and modify your policies as necessary to enhance both security and user experience.

Conclusion

Integrating the First Contact Safety Tip into your organization’s security approach is a proactive step towards preventing impersonation attacks. By leveraging this feature, you not only safeguard your users but also fortify your organization's overall cybersecurity stance. Ensure your Anti-Phishing policies are current and consider adopting this safety tip as part of your broader email protection strategy.

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